Frequently asked questions
Is it Easy to Use?
The control unit can look challenging at first, with lots of on-screen buttons. It’s actually very easy to use. For a typical session using the default settings, the user only needs to touch two buttons, to turn it on and start a session. To adjust it to your personal needs can take as little as three more buttons for intensity, duration and choice of applicator, or (with the Prime Expert level, you can just select whatever health issue you want to support by using the iGuide database). Certainly the iMRS Prime’s top level, the Trial, is much more complex, offering the potential for altering the basic PEMF signal in various ways and requiring some in-depth training (we have video modules for this). But for the average user, the only real complexity comes in the advice and training that we give every client on how to use the system for whatever needs they have.
How Portable is it?
An entire iMRS Prime Hybrid Set weighs only 11 kilograms and can be easily carried in its optional travel bag, using a shoulder strap or two hand straps. The mat is divided into three jointed sections, taking the guesswork out of where to fold it and making it easy to quickly fold into a zig zag cross section, for storage or carrying in the travel bag. The optional iMRS travel bag is made of an attractive, and very strong, grey rip-stop fabric, and it has a velcro-attached detachable front pocket to hold the control unit and accessories.
Does it Use Graduated Intensities?
Yes, the iMRS Prime offers eight levels of field intensity, from an extremely low 0.09 microTesla on the sensitive setting with the mat, up to a reasonably strong 120 microTesla on the 400 setting with the spot. Using the same intensity settings, the field is stronger with the spot than with the pad or the mat. The mat is also further graduated with a lower field (using fewer copper coil windings) from the head-end panel, and a much higher field from the feet-end panel.
Does it Have a Bio-Rhythm Clock?
Yes, using the main brainwave frequencies, it configures a different output for each six hours in a 24-hour day, corresponding with the dominant brainwave frequencies of the circadian rhythm: energetic and alert in the early morning, changing gradually to sleepy and relaxed at night. The clock setting can be over-ridden at any time in order to address specific needs, e.g. for those needing to be alert and energised for late-night work or to help offset jet-lag. You can further choose exactly what level of energizing, relaxing, sleep-inducing setting you want through the Fast Start programs, available at the press of one one-screen button.
What Type of Signal(s) Does it Use?
The iMRS Prime uses a sawtooth signal on the main mat, and a square wave signal on the applicators for local zones, the pad and the spot. The iMRS Prime Trial version also has a signal generator that can produce myriad combinations of different waveforms, frequencies, pulse rates and intensities to replicate virtually any signal you might be interested in.
What Type of Coils Does it Use?
The iMRS Prime / iMRS2000 contains solid copper coils throughout, three pairs in the full-length mat, one pair in the pad, and a copper coil tightly wound around a ferrous core inside the probe. The coils inside the mat and pad are surrounded by plenty of padding, both to protect the coils from metal fatigue and to make the mat as comfortable as possible to lie down on.
Does it Use Earth-Based Frequencies and Intensities?
Yes. Here’s how that works.
The field emitted by PEMF systems is generally used as a carrier for a bundle or spread of frequencies. In the case of the iMRS / iMRS2000, this has been configured as a narrow range from a peak of 15Hz in the morning down to a low of 0.5Hz at night. This stays well within the frequency range found in Earth’s magnetic field and atmosphere (including the Schumann Resonances) and in human brainwaves.
Regarding field intensities, again the iMRS mat is designed to match what is found in Nature: it ranges from a low of 0.09 microTesla to a high of 45 microTesla, depending on the chosen intensity setting and the different sections of the mat (highest at the feet, lowest at the head). This compares with Earth’s magnetic field, averaging barely 50 microTesla and varying from peaks of around 66 microTesla at the north and south poles to lows of around 26 microTesla at the equator.
We sometimes get asked: “Doesn’t this mean that the iMRS field is un-naturally high when using the pad or spot?” (which go up to peaks of 65 microTesla and 120 microTesla respectively). The answer is that matching Nature’s field intensities only really matters when treating the whole body using the mat.
Only the spot’s highest intensities truly exceed the range of Earth’s magnetic field, and the spot is only used for localised treatments. In addition, the highest intensities are generally used only for acute pain and tissue damage, and not on a long-term daily basis. Unless the individual is very sensitive to electro-magnetic fields, even the highest intensities are unlikely to cause any problems (and if they do, or if you have any concerns about using them, then you can just dial them down, even to levels that are a tiny fraction of Earth’s magnetic field).
Is the iMRS the same as the iMRS2000?
This is a very common question. Despite multiple references to it online, “iMRS2000” or “iMRS 2000 Prime” is actually just a marketing name for the iMRS or iMRS Prime, a term combining two product names, the earlier MRS2000 system, and the iMRS which replaced it in 2010.
The MRS2000, which went out of production before the iMRS appeared, had a far larger and heavier control unit, a mat that was much more bulky and difficult to fold, and a probe that was less robust and durable than the current stainless steel version. It also lacked the “intelligent” part of the iMRS — the ability to interact with the iMORE device as a continuous feedback loop.
Wherever in the world you order, and even if your system is sold to you as an iMRS 2000 Prime, you will actually receive the latest iMRS Prime model.
How Long is the iMRS Warranty?
All the main systems come with a three year global guarantee covering full exchange of the control unit and applicators, and free shipping back to the customer. Accessories are covered for six months. An extended warranty on the main system, with the same level of coverage, is also available at £379.00 for an extra two years.
Is it Well Made and Reliable?
Our manufacturer, Swiss Bionic Solutions, is an ISO certified company, their PEMF devices carry a CE certification, and they get regular external audits of their manufacturing and documentation. The iMRS is manufactured in accordance with the EC directive for medical devices, and made from high-grade, long-lasting materials. We see very few requests for repairs.
How Long Can I Expect It To Last?
Based on our experience with the previous iMRS and MRS2000 systems, an iMRS Prime system should last for many years under normal daily use. This is underscored by the fact that SBS offer guarantees of up to 5 years on it. We have an MRS2000 system (predecessor to the iMRS) from over 10 years ago which is still going strong and has never needed repairs. And SBS continue to give support when a problem appears with an MRS2000, despite it going out of production in 2011. There are no moving parts and almost no maintenance or re-callibration is required.
One feature of the Prime is that the applicators and the connector box have two-way communication; if there is a problem with an applicator, it will be detected by the system processor and the light indicator on the applicator will turn red to notify you of a problem. Finally, the iMRS Prime is easily upgradeable, in terms of higher product levels or new firmware, through remote downloads. This gives it a very good measure of “future-proofing” as new programs are developed.
Can my pets use the iMRS?
Many families share their iMRS system with their pets, placing a pet blanket on top to keep it in good condition. Large dogs will use the mat on their own, small ones and cats often snuggle up with their owners. Localised problems, such as painful joints, are best addressed using the probe, and for the smallest animals, lying on the pad can be especially convenient. For larger animals like horses and cows, we make an equine version that connects the control box to two large panels either side of the animal. There are so many common pet health issues that can be helped with these systems, you’re likely to at least see a saving in vet’s bills.
Can I use it while driving?
The iMRS Prime offers far more sophisticated functions than its predecessors, requiring a different type of power input. So this is one of the applications for which you would need an Omnium1 system, which runs off a large internal battery. Some of our customers do this to maximize usage and especially when the driver has back pain, or needs some extra energy during a long drive. Obviously you can’t use the mat in a car seat, but if you set it up safely, the pad or spot can be used behind the driver’s back, and for various applications with passengers. Some families even use it routinely for treating children on the way to and from sports training and matches.
Which system is the best?
You wouldn’t walk into a pharmacy and ask for the best medication to make you healthy without first discussing what problems you are trying to treat—the same is true of PEMF systems. Some health problems require higher intensity fields to get the best benefit. Some require a wider range of frequencies. Sometimes a person’s sensitivity determines which system is best for them. Sometimes affordability is the primary concern. There are a variety of PEMF systems available because there is no one “best” system. Only when we understand what health issues are of greatest concern to an individual can we begin to determine which system is most likely to achieve the desired results. Our experience is that most PEMF systems will provide at least some benefit, even if not the optimal system.
The control unit can look challenging at first, with lots of on-screen buttons. It’s actually very easy to use. For a typical session using the default settings, the user only needs to touch two buttons, to turn it on and start a session. To adjust it to your personal needs can take as little as three more buttons for intensity, duration and choice of applicator, or (with the Prime Expert level, you can just select whatever health issue you want to support by using the iGuide database). Certainly the iMRS Prime’s top level, the Trial, is much more complex, offering the potential for altering the basic PEMF signal in various ways and requiring some in-depth training (we have video modules for this). But for the average user, the only real complexity comes in the advice and training that we give every client on how to use the system for whatever needs they have.
How Portable is it?
An entire iMRS Prime Hybrid Set weighs only 11 kilograms and can be easily carried in its optional travel bag, using a shoulder strap or two hand straps. The mat is divided into three jointed sections, taking the guesswork out of where to fold it and making it easy to quickly fold into a zig zag cross section, for storage or carrying in the travel bag. The optional iMRS travel bag is made of an attractive, and very strong, grey rip-stop fabric, and it has a velcro-attached detachable front pocket to hold the control unit and accessories.
Does it Use Graduated Intensities?
Yes, the iMRS Prime offers eight levels of field intensity, from an extremely low 0.09 microTesla on the sensitive setting with the mat, up to a reasonably strong 120 microTesla on the 400 setting with the spot. Using the same intensity settings, the field is stronger with the spot than with the pad or the mat. The mat is also further graduated with a lower field (using fewer copper coil windings) from the head-end panel, and a much higher field from the feet-end panel.
Does it Have a Bio-Rhythm Clock?
Yes, using the main brainwave frequencies, it configures a different output for each six hours in a 24-hour day, corresponding with the dominant brainwave frequencies of the circadian rhythm: energetic and alert in the early morning, changing gradually to sleepy and relaxed at night. The clock setting can be over-ridden at any time in order to address specific needs, e.g. for those needing to be alert and energised for late-night work or to help offset jet-lag. You can further choose exactly what level of energizing, relaxing, sleep-inducing setting you want through the Fast Start programs, available at the press of one one-screen button.
What Type of Signal(s) Does it Use?
The iMRS Prime uses a sawtooth signal on the main mat, and a square wave signal on the applicators for local zones, the pad and the spot. The iMRS Prime Trial version also has a signal generator that can produce myriad combinations of different waveforms, frequencies, pulse rates and intensities to replicate virtually any signal you might be interested in.
What Type of Coils Does it Use?
The iMRS Prime / iMRS2000 contains solid copper coils throughout, three pairs in the full-length mat, one pair in the pad, and a copper coil tightly wound around a ferrous core inside the probe. The coils inside the mat and pad are surrounded by plenty of padding, both to protect the coils from metal fatigue and to make the mat as comfortable as possible to lie down on.
Does it Use Earth-Based Frequencies and Intensities?
Yes. Here’s how that works.
The field emitted by PEMF systems is generally used as a carrier for a bundle or spread of frequencies. In the case of the iMRS / iMRS2000, this has been configured as a narrow range from a peak of 15Hz in the morning down to a low of 0.5Hz at night. This stays well within the frequency range found in Earth’s magnetic field and atmosphere (including the Schumann Resonances) and in human brainwaves.
Regarding field intensities, again the iMRS mat is designed to match what is found in Nature: it ranges from a low of 0.09 microTesla to a high of 45 microTesla, depending on the chosen intensity setting and the different sections of the mat (highest at the feet, lowest at the head). This compares with Earth’s magnetic field, averaging barely 50 microTesla and varying from peaks of around 66 microTesla at the north and south poles to lows of around 26 microTesla at the equator.
We sometimes get asked: “Doesn’t this mean that the iMRS field is un-naturally high when using the pad or spot?” (which go up to peaks of 65 microTesla and 120 microTesla respectively). The answer is that matching Nature’s field intensities only really matters when treating the whole body using the mat.
Only the spot’s highest intensities truly exceed the range of Earth’s magnetic field, and the spot is only used for localised treatments. In addition, the highest intensities are generally used only for acute pain and tissue damage, and not on a long-term daily basis. Unless the individual is very sensitive to electro-magnetic fields, even the highest intensities are unlikely to cause any problems (and if they do, or if you have any concerns about using them, then you can just dial them down, even to levels that are a tiny fraction of Earth’s magnetic field).
Is the iMRS the same as the iMRS2000?
This is a very common question. Despite multiple references to it online, “iMRS2000” or “iMRS 2000 Prime” is actually just a marketing name for the iMRS or iMRS Prime, a term combining two product names, the earlier MRS2000 system, and the iMRS which replaced it in 2010.
The MRS2000, which went out of production before the iMRS appeared, had a far larger and heavier control unit, a mat that was much more bulky and difficult to fold, and a probe that was less robust and durable than the current stainless steel version. It also lacked the “intelligent” part of the iMRS — the ability to interact with the iMORE device as a continuous feedback loop.
Wherever in the world you order, and even if your system is sold to you as an iMRS 2000 Prime, you will actually receive the latest iMRS Prime model.
How Long is the iMRS Warranty?
All the main systems come with a three year global guarantee covering full exchange of the control unit and applicators, and free shipping back to the customer. Accessories are covered for six months. An extended warranty on the main system, with the same level of coverage, is also available at £379.00 for an extra two years.
Is it Well Made and Reliable?
Our manufacturer, Swiss Bionic Solutions, is an ISO certified company, their PEMF devices carry a CE certification, and they get regular external audits of their manufacturing and documentation. The iMRS is manufactured in accordance with the EC directive for medical devices, and made from high-grade, long-lasting materials. We see very few requests for repairs.
How Long Can I Expect It To Last?
Based on our experience with the previous iMRS and MRS2000 systems, an iMRS Prime system should last for many years under normal daily use. This is underscored by the fact that SBS offer guarantees of up to 5 years on it. We have an MRS2000 system (predecessor to the iMRS) from over 10 years ago which is still going strong and has never needed repairs. And SBS continue to give support when a problem appears with an MRS2000, despite it going out of production in 2011. There are no moving parts and almost no maintenance or re-callibration is required.
One feature of the Prime is that the applicators and the connector box have two-way communication; if there is a problem with an applicator, it will be detected by the system processor and the light indicator on the applicator will turn red to notify you of a problem. Finally, the iMRS Prime is easily upgradeable, in terms of higher product levels or new firmware, through remote downloads. This gives it a very good measure of “future-proofing” as new programs are developed.
Can my pets use the iMRS?
Many families share their iMRS system with their pets, placing a pet blanket on top to keep it in good condition. Large dogs will use the mat on their own, small ones and cats often snuggle up with their owners. Localised problems, such as painful joints, are best addressed using the probe, and for the smallest animals, lying on the pad can be especially convenient. For larger animals like horses and cows, we make an equine version that connects the control box to two large panels either side of the animal. There are so many common pet health issues that can be helped with these systems, you’re likely to at least see a saving in vet’s bills.
Can I use it while driving?
The iMRS Prime offers far more sophisticated functions than its predecessors, requiring a different type of power input. So this is one of the applications for which you would need an Omnium1 system, which runs off a large internal battery. Some of our customers do this to maximize usage and especially when the driver has back pain, or needs some extra energy during a long drive. Obviously you can’t use the mat in a car seat, but if you set it up safely, the pad or spot can be used behind the driver’s back, and for various applications with passengers. Some families even use it routinely for treating children on the way to and from sports training and matches.
Which system is the best?
You wouldn’t walk into a pharmacy and ask for the best medication to make you healthy without first discussing what problems you are trying to treat—the same is true of PEMF systems. Some health problems require higher intensity fields to get the best benefit. Some require a wider range of frequencies. Sometimes a person’s sensitivity determines which system is best for them. Sometimes affordability is the primary concern. There are a variety of PEMF systems available because there is no one “best” system. Only when we understand what health issues are of greatest concern to an individual can we begin to determine which system is most likely to achieve the desired results. Our experience is that most PEMF systems will provide at least some benefit, even if not the optimal system.
How long do I need to use PEMF?
Basically, and if assigned because of a particular situation, apply as long as the healing period has been accomplished and you are free of any symptoms. However, PEMF application is also designed and effective as a preventive modality. Apart from a healthy lifestyle (proper diet, hydration, exercise, avoid alcohol and nicotine), implement PEMF application into your daily routine! The use of iMRS prime or Omnium1 is very beneficial in terms of keeping your entire organism healthy, PEMF supports relaxation, stress relief and improves your quality of sleep!
What is the purpose of using different applicators?
The iMRS prime as well as the Omnium1 are designed for holistic applications with the supplied whole body applicator. In addition and depending on your personal selection, both systems can be also used with local applicators, such as Exagon Pad, OmniPad and/or Exagon Spot, OmniSpot. Those local applicators are mainly designed to be used AFTER or in between a whole body application to address certain conditions locally, mainly related to pain relief and local increase of blood circulation. As the iMRS prime as well as the Omnium1 expose different waveforms for the whole body mat (triple sawtooth) and the local applicators (square wave), one application does not replace the other, they actually complement each other. A local application shall be applied with the same principle and approach as the whole body applicator: Acute conditions = shorter duration with higher intensities, chronic conditions = longer duration with lower intensities. We refer hereby to Wolfi`s Law as explained in this section above under topic 1!
What is the purpose of the Fast Start Programs?
The Fast Start Programs, built-in the iMRS prime and Omnium1, are designed to provide a simple (one-touch-operation) and effective way to rapidly achieve certain overall wellness effects. All involved parameters are hereby already preprogrammed (including organ clocks = carrier frequencies, intensity levels incl. eventual combinations of it) and in case of utilizing Exagon Brain or OmniBrain, the preferred flicker frequencies, colors and tone sequences are also generated and provided automatically. Overall, the Fast Start Programs are a very easy, safe and efficient way to utilize PEMF-, Light-, Sound- and Color-therapy without any previous knowledge while creating the desired results.
Do I feel something during a PEMF application?
Pulsed Electro Magnetic Fields within the low-frequency and low-intensity range can usually not be sensed by the user. However, many people may feel a slight tingling in their fingers, arms, toes or legs. Additionally, due to the increase of blood circulation, people feel a pleasant warmth inside their body. The warmth is hereby not generated by the applicator itself but by the body`s reaction on it (= resonance effect). People with a very high sympathetic level (stress) tend to fall asleep quickly during a PEMF application due to its balancing, relaxing and calming properties. Be aware to slowly stand up after an application to avoid positional vertigo.
What to do, if I don't achieve the results I expect?
The Nr.1 success factor of PEMF is based on the willingness to use the application on a consistent basis. Nr.2 success factor is to follow the individual protocol, provided by the Swiss Bionic Solutions Certified LifeStyle Consultant. Nr. 3 success factor represents the personal lifestyle. Hydration, diet, exercise and avoiding prevalent vices will contribute greatly to a faster and considerable success. If all three above mentioned rules will be followed accordingly, improvement usually appears within a time frame of 4-8 weeks. Nevertheless, if absolutely no change can be observed, please contact your assigned Swiss Bionic Solutions LifeStyle Consultant and ask for a protocol amendment. Sometimes, certain users suffer from a so-called regulation blockage. By adjusting the application parameters and eventual additional measures, the blockage can be released and the effect kicks in.
How far away from the applicator does a PEMF signal still create an effect?
PEMF signals are characterized by the property to spread in any direction equally. At the same time PEMF signals lose intensity very quickly over distance. With the iMRS prime or Omnium1 systems from Swiss Bionic Solutions and obviously depending on the chosen intensity level during an application, the magnetic field strength will still create a beneficial effect within a radius of up to 1m/3ft = more than enough to penetrate through the entire body mass of a user during an application.
At which end of the whole body applicator do I place my head?
Always place your head at the end of the whole body applicator where the cord is attached. There is a good reason for that, as the magnetic field intensity on the whole body applicator is weaker in the head area and stronger at the feet area.
Where can I place my body applicator during an application?
You can place the body applicator on a massage table, cot, floor, couch (if it is a trim couch), gravity chair (oversized) or even on top of your bed (if it has a somewhat firm mattress) but never under your mattress (except a 100 % foam mattress). You can also place the applicator on top of the body (in case someone is bed bound).
What is the benefit of using Exagon Sense with the iMRS prime?
Exagon Sense is another unique feature of the iMRS prime and contains of a combination of a hardware component (The Exagon Sense optical, photoplethysmography sensor) and a sophisticated algorithm programmed into the firmware of the iMRS prime. While attaching the finger sensor and activating the Exagon Sense function during an application, the iMRS prime constantly measures the heart rate of the user and evaluates the Heart Rate Variability Coefficient (HRVC) in approx. 60 seconds intervals. Depending on the respective result, the iMRS prime automatically adjusts the applied electromagnetic field intensity dynamically during the entire duration of the application. This function is also called The PEMF Auto Pilot as, based on the individual biofeedback, evaluated by HRV, the reaction of the user on the applied PEMF field is constantly recognized and the magnetic field intensity will automatically be aligned. In addition, the iMRS prime is recording all HRV data. Those data can be downloaded at any time and utilized for further evaluation through external HRV analysis software. As an informational add-on, the iMRS prime also calculates and displays the SPO2 values of the user during an application.
Basically, and if assigned because of a particular situation, apply as long as the healing period has been accomplished and you are free of any symptoms. However, PEMF application is also designed and effective as a preventive modality. Apart from a healthy lifestyle (proper diet, hydration, exercise, avoid alcohol and nicotine), implement PEMF application into your daily routine! The use of iMRS prime or Omnium1 is very beneficial in terms of keeping your entire organism healthy, PEMF supports relaxation, stress relief and improves your quality of sleep!
What is the purpose of using different applicators?
The iMRS prime as well as the Omnium1 are designed for holistic applications with the supplied whole body applicator. In addition and depending on your personal selection, both systems can be also used with local applicators, such as Exagon Pad, OmniPad and/or Exagon Spot, OmniSpot. Those local applicators are mainly designed to be used AFTER or in between a whole body application to address certain conditions locally, mainly related to pain relief and local increase of blood circulation. As the iMRS prime as well as the Omnium1 expose different waveforms for the whole body mat (triple sawtooth) and the local applicators (square wave), one application does not replace the other, they actually complement each other. A local application shall be applied with the same principle and approach as the whole body applicator: Acute conditions = shorter duration with higher intensities, chronic conditions = longer duration with lower intensities. We refer hereby to Wolfi`s Law as explained in this section above under topic 1!
What is the purpose of the Fast Start Programs?
The Fast Start Programs, built-in the iMRS prime and Omnium1, are designed to provide a simple (one-touch-operation) and effective way to rapidly achieve certain overall wellness effects. All involved parameters are hereby already preprogrammed (including organ clocks = carrier frequencies, intensity levels incl. eventual combinations of it) and in case of utilizing Exagon Brain or OmniBrain, the preferred flicker frequencies, colors and tone sequences are also generated and provided automatically. Overall, the Fast Start Programs are a very easy, safe and efficient way to utilize PEMF-, Light-, Sound- and Color-therapy without any previous knowledge while creating the desired results.
Do I feel something during a PEMF application?
Pulsed Electro Magnetic Fields within the low-frequency and low-intensity range can usually not be sensed by the user. However, many people may feel a slight tingling in their fingers, arms, toes or legs. Additionally, due to the increase of blood circulation, people feel a pleasant warmth inside their body. The warmth is hereby not generated by the applicator itself but by the body`s reaction on it (= resonance effect). People with a very high sympathetic level (stress) tend to fall asleep quickly during a PEMF application due to its balancing, relaxing and calming properties. Be aware to slowly stand up after an application to avoid positional vertigo.
What to do, if I don't achieve the results I expect?
The Nr.1 success factor of PEMF is based on the willingness to use the application on a consistent basis. Nr.2 success factor is to follow the individual protocol, provided by the Swiss Bionic Solutions Certified LifeStyle Consultant. Nr. 3 success factor represents the personal lifestyle. Hydration, diet, exercise and avoiding prevalent vices will contribute greatly to a faster and considerable success. If all three above mentioned rules will be followed accordingly, improvement usually appears within a time frame of 4-8 weeks. Nevertheless, if absolutely no change can be observed, please contact your assigned Swiss Bionic Solutions LifeStyle Consultant and ask for a protocol amendment. Sometimes, certain users suffer from a so-called regulation blockage. By adjusting the application parameters and eventual additional measures, the blockage can be released and the effect kicks in.
How far away from the applicator does a PEMF signal still create an effect?
PEMF signals are characterized by the property to spread in any direction equally. At the same time PEMF signals lose intensity very quickly over distance. With the iMRS prime or Omnium1 systems from Swiss Bionic Solutions and obviously depending on the chosen intensity level during an application, the magnetic field strength will still create a beneficial effect within a radius of up to 1m/3ft = more than enough to penetrate through the entire body mass of a user during an application.
At which end of the whole body applicator do I place my head?
Always place your head at the end of the whole body applicator where the cord is attached. There is a good reason for that, as the magnetic field intensity on the whole body applicator is weaker in the head area and stronger at the feet area.
Where can I place my body applicator during an application?
You can place the body applicator on a massage table, cot, floor, couch (if it is a trim couch), gravity chair (oversized) or even on top of your bed (if it has a somewhat firm mattress) but never under your mattress (except a 100 % foam mattress). You can also place the applicator on top of the body (in case someone is bed bound).
What is the benefit of using Exagon Sense with the iMRS prime?
Exagon Sense is another unique feature of the iMRS prime and contains of a combination of a hardware component (The Exagon Sense optical, photoplethysmography sensor) and a sophisticated algorithm programmed into the firmware of the iMRS prime. While attaching the finger sensor and activating the Exagon Sense function during an application, the iMRS prime constantly measures the heart rate of the user and evaluates the Heart Rate Variability Coefficient (HRVC) in approx. 60 seconds intervals. Depending on the respective result, the iMRS prime automatically adjusts the applied electromagnetic field intensity dynamically during the entire duration of the application. This function is also called The PEMF Auto Pilot as, based on the individual biofeedback, evaluated by HRV, the reaction of the user on the applied PEMF field is constantly recognized and the magnetic field intensity will automatically be aligned. In addition, the iMRS prime is recording all HRV data. Those data can be downloaded at any time and utilized for further evaluation through external HRV analysis software. As an informational add-on, the iMRS prime also calculates and displays the SPO2 values of the user during an application.
SBS global customer service Terms & Conditions as per the Company Policy
Every complaint requires a ticket number and can be only addressed to SBS via the existing online ticket system. Personal complaint emails to our staff can no longer be accepted! Link to our Global Ticket Center.
Our respective country offices are professionally equipped and trained in order to evaluate and solve complaints in the best interest of the client. Therefore, we will not accept any shipment of "defective" goods without prior approval from our staff through the ticket system or via personal message to the client. Incoming parcels without a valid ticket number will not be processed until a ticket number is finally assigned.
The assignment of retrieving a ticket number is in the responsibility of the client and/or the assigned rep.
Our trained staff will get in touch with the client once a ticket is assigned and start the troubleshooting process prior to the decision, whether a product has to be sent in for exchange or repair. This decision can only be made by our Customer Service Manager and not by the client or rep.
The following policies apply for repair and exchange:
a) Repairing or exchanging a faulty product, under warranty: Free of Charge for the client
b) Repairing or exchanging a faulty product, non-warranty: The client will receive a detailed offer prior to action and needs to confirm the costs and pay for the repair or exchange according to the offer.
Shipping Policies:
Sending in a faulty product (warranty and non-warranty): The customer pays for the shipping
Sending out an exchanged or repaired product to the client: SBS pays for the shipping, whenever the repair or exchange is under warranty, for non-warranty repairs or exchanges, the client pays for the shipping
Warranty: Every SBS product comes with a designated warranty. Please be aware, that products and accessories may have different warranty terms, especially when it comes to the duration of the warranty. The designated warranty time frames are always mentioned in the owner's manuals of the product or accessory. Below, please find the most important warranty terms at a glance for your records:
MRS prime control unit and Exagon applicators: 36 months!
Exagon Sense: 6 months!
Exagon Brain: 6 months!
Our respective country offices are professionally equipped and trained in order to evaluate and solve complaints in the best interest of the client. Therefore, we will not accept any shipment of "defective" goods without prior approval from our staff through the ticket system or via personal message to the client. Incoming parcels without a valid ticket number will not be processed until a ticket number is finally assigned.
The assignment of retrieving a ticket number is in the responsibility of the client and/or the assigned rep.
Our trained staff will get in touch with the client once a ticket is assigned and start the troubleshooting process prior to the decision, whether a product has to be sent in for exchange or repair. This decision can only be made by our Customer Service Manager and not by the client or rep.
The following policies apply for repair and exchange:
a) Repairing or exchanging a faulty product, under warranty: Free of Charge for the client
b) Repairing or exchanging a faulty product, non-warranty: The client will receive a detailed offer prior to action and needs to confirm the costs and pay for the repair or exchange according to the offer.
Shipping Policies:
Sending in a faulty product (warranty and non-warranty): The customer pays for the shipping
Sending out an exchanged or repaired product to the client: SBS pays for the shipping, whenever the repair or exchange is under warranty, for non-warranty repairs or exchanges, the client pays for the shipping
Warranty: Every SBS product comes with a designated warranty. Please be aware, that products and accessories may have different warranty terms, especially when it comes to the duration of the warranty. The designated warranty time frames are always mentioned in the owner's manuals of the product or accessory. Below, please find the most important warranty terms at a glance for your records:
MRS prime control unit and Exagon applicators: 36 months!
Exagon Sense: 6 months!
Exagon Brain: 6 months!
